Before the first bet

Set responsible gambling limits at Wonaco Casino

Play only from 18, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Wonaco Casino account.

Set a deposit limit

Gaming Control Board Curaçao license OGL/2009/3335/359 held by Wonaco Casino N.V. since 2009

Plain facts

When you want facts before you play

Settles two common worries: who oversees this account, and where self-exclusion is set in this country.

Minimum age18+

Licence and regulatorGaming Control Board Curaçao, OGL/2009/3335/359

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Right before you play

Which limits can you switch on today?

Shows you each control in your account, what it does, and the moment it is worth switching on.

Before the first session

Caps what you pay in each day, week or month; set it before your first session, so the ceiling comes from your budget, not a loss.

Set your loss figure

Ends play at a net loss you set in advance, so a rough run keeps a fixed edge; use it if you tend to chase losses.

Set a play timer

Pings you after a stretch of play you choose, so you can look up, breathe and decide whether to carry on; useful when hours slip past.

Take a pause

Freezes your play for a break you choose, so you can step back and notice the pattern; take one when a session feels like a need.

A firm full stop

Closes your account for a long, set stretch; this country has no national register, so you set it here when limits no longer feel enough.

At the settings screen

Where do you set the first limit?

Turn here once your figure or time is decided, so it holds before the next session starts.

Signed in, settings open

Sign in and open your profile settings, where the limit and control options sit; check the page is yours before you change anything.

Pick one control

Pick deposit, loss or session time, depending on whether money or minutes is your worry; one control can be added now, others later.

Figure first, period next

Choose your figure or your session length and mark whether it applies each day, week or month, then read it back.

Set, then seen

Save the change and reopen the page to see the new limit listed; that small check catches a setting that did not stick.

Step in before the cards come out

Documents before the first payout. Registering means confirming you are 18+, and nothing can be withdrawn until a proof of identity has been checked. That document check sits between a young person and any money leaving the account.

Can I lock down the shared phone? Install a blocking tool on shared devices so that gambling sites stay out of reach when nobody is watching. This works best on the family phone as well as the desktop in the lounge, not one alone.

Words before the accusation. Talk about the money and the hours without blame, since shame closes the conversation faster than any limit. Gambling Helpline Aotearoa takes calls from relatives on 0800 654 655, free and around the clock, and free text 8006.

Get your evenings back

Name the shift early and a limit or a pause stays a small correction rather than a repair. Set the figure before the session starts, never after a loss, and treat a break as ordinary care.

Check these against your own week, honestly and without judgement.

Playing longer than you planned, again
Chasing a loss with a bigger deposit
Hiding your play from family
Borrowing money to keep going
Thinking about the next session at work
Feeling flat until you log in
Skipping things you used to enjoy

Someone to talk to

A calm voice on the other end

This block shows who answers in New Zealand, at no cost and in confidence.

Gambling Helpline Aotearoa

A free, confidential line for players and for the people worried about them. It answers at any hour and also takes text messages, so you can reach a trained person tonight rather than waiting. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Face-to-face counselling, peer support and cultural support through clinics around the country, free of charge. Relatives are welcome, and weekday daytime hours suit a call before or after work. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families. It sets out signs of harm, practical tips and a finder for support near you. safergambling.org.nz

Deciding how long to stop

A short cooling-off. Ask for a time-out and play closes for hours or days, whichever you choose. Start it from the account settings, and the break holds until it runs out, so a passing urge cannot reopen the table.

A door you cannot reopen. Choose self-exclusion and access shuts for a long stretch, up to two years, with no early return. Set it in the account and it cannot be lifted before the end, which is exactly why it works.

Where your exclusion lives. Nothing national holds a list here, so the casino account is where an exclusion lives. Request it in settings, and the helpline can talk through longer support while the block stands.

Protection and support

How do the limits and exclusions work?

The worry that asking for a break is permanent, awkward or hard to find.

Why does the casino need my ID before I can play?+

Age 18 is the minimum here, and your account stays locked until identity and age are confirmed. Send proof of identity, proof of address and payment method confirmation; checks usually finish within 17 hours.

What does a cooling-off period change in my account?+

While a cooling-off period runs, the account is closed to deposits and play, and it reopens on its own when the period you picked ends. Your balance and history stay untouched, so nothing is lost while you are away.

Where can I get help for a family member who plays too much?+

Ring the Gambling Helpline Aotearoa on 0800 654 655, which is free, open around the clock and also speaks with family and friends. Text 8006 if talking is hard, and the Problem Gambling Foundation gives free counselling.

Can I reverse a self-exclusion before the period ends?+

No. Once a self-exclusion starts, it runs for the whole period you chose and cannot be lifted early, so pick a length you can live with. The account stays closed until that period finishes.

Does self-exclusion here block me at other casinos too?+

No. This market has no national self-exclusion register, so the exclusion you set covers your account with us only. Other operators will not see it, which is why the helpline and counselling services matter as extra support.

Do the limit settings work the same on a mobile phone?+

Yes. The mobile version of the site carries the same account section, so deposit limits, loss limits and time reminders are set in the same place on a phone, tablet or desktop.