One check, four blocks

Complete your Wonaco Casino account verification before you withdraw

Every licensed casino must confirm who you are and where your money comes from, and here the check usually closes within 17 hours.

Start verification

Gaming Control Board Curaçao license OGL/2009/3335/359 held by Wonaco Casino N.V. since 2009

Before your first cash-out

Checked before payment, not after

Open this block while a withdrawal sits on hold or before you send a single file.

Checking party

Wonaco Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2009/3335/359

Review time

17 hours

Must be done

At the latest before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

At the upload step

Send clean copies once instead of three times

Clear pictures taken in daylight save the back-and-forth, which is how this casino prefers to run checks.

Menu route versus banner

Log in and open the verification area from your account menu; the prompt also appears as a banner once a cash-out is requested. Do not use an old screenshot of the page.

A shot without glare

Photograph your proof of identity flat on a table, all four corners visible and no glare across the text. Hold the phone steady rather than zooming in.

A full, uncropped page

Capture your proof of address dated within the last three months, showing your full name and address in New Zealand. Crop nothing from the page edges.

A quiet wait or an e-mail

Submit and leave the section; you will be told by e-mail if a copy is unreadable. After 17 hours with no reply, message [email protected] and quote your account e-mail.

Document list

Send sharp copies rather than near-misses

Sharp, complete copies move through review fastest, and this casino only ever asks for the three papers below.

Proof of identity

ConfirmsYour name and date of birth

Copy must showPhoto page open, all corners, no glare

Proof of address

ConfirmsWhere you live in New Zealand

Copy must showFull name, address, issue date within three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy must showYour name, first six and last four digits

Refused once, approved next time

My card has lapsed. Copies of a card or passport past its expiry date are refused, because the licence requires a document valid at the time of the check. Send the renewed passport or the new card Include every printed page of the photo page

A statement past its window. Bills older than the recent period the team works to are refused, so they ask for a statement that shows where you live now. Fetch a statement dated inside this quarter Use a bank or power bill with your name

Getting the records to agree. Letters that do not match the name or street on your account are refused, since the team cannot confirm the two records belong to one person. Ask the issuer to show your full legal name Send a bill for the address held on file

Before the money question, after the withdrawal

Wonaco Casino N.V. holds licence OGL/2009/3335/359 from the Gaming Control Board Curaçao, and that licence obliges us to keep wagers and payouts clear of money laundering. The funds question is a routine duty for every player who crosses the threshold, not a suspicion of you.

Have one of these ready, matching the way the money arrived.

Recent payslips from your employer
Bank statement for the last months
Tax return or income summary
Sale contract for a property or vehicle
Letter confirming a pension or benefit

Know before it happens

Check these four moments against your plans

You will know which of your own actions brings the request forward, and which papers answer it.

Raise your deposit ceiling

Ask for a higher deposit ceiling and the team confirms your identity and income source first, so the larger limit rests on a checked account rather than an unverified one.

Gaining a new payment route

Adding Skrill, Neteller, Paysafecard, POLi or a card puts a new route into your account, so the confirmation of that payment method is requested before it is used.

Your age, confirmed early

Registration states that players must be 18+, and the team may confirm it with photo identification before your account goes any further.

Why does the payout wait?

Request your first payout and verification becomes compulsory, as the licence requires, before any money leaves the account.

Less second-guessing

Ask before you send your files

You will know what the check protects and what a refused file asks of you next.

Is my ID safe when I send it for verification?+

Yes. Files travel through 256-bit AES encryption, and only the verification team opens them. Your e-mail to [email protected] reaches that team alone.

What happens if one of my documents is rejected?+

Read the note in your inbox first, then send a fresh copy of just that one file. A blurry edge or a cropped corner is usually the whole problem. Rejected files never cost you the check, only a little more time.

Which regulator licenses this casino?+

The Gaming Control Board Curaçao regulates Wonaco Casino N.V. under licence OGL/2009/3335/359, held since 2009. That licence is why the identity and money-laundering checks exist.

What if my surname changed since my ID was printed?+

Send the identity document plus a paper that links both names, such as a marriage certificate. The two names must be traceable to one person. Our team will then match your account to the new name.

When does the casino actually need my documents?+

At the latest before your first withdrawal leaves; nothing is paid out until the check closes. We may also ask at registration or after the first deposit, so keep the files ready. Send them early and the payout queue moves faster.

Can I upload the pictures straight from my phone?+

Yes. Phone photos are accepted when the card fills the frame and the text stays sharp. Lay the document flat in daylight and avoid a flash bouncing off plastic. Send the original file rather than a messaging-app copy.